Chaport

About Chaport

What is Chaport (2026 update)

Chaport is a customer messaging platform in the live chat category that lets businesses talk to website visitors in real time while pulling in messages from Facebook, Viber, Telegram, and email into one shared inbox. It is aimed at small and mid-sized support teams that want live chat, basic chatbots, and a knowledge base without a large enterprise price tag. The product has been on the market for years and is best known for keeping its pricing and setup simple compared with larger help desk suites.

What is new in 2026

Chaport’s core product in 2026 is largely the same live chat and multichannel inbox it has offered for years, built around auto-invitations, offline messaging, group chat, and agent-to-agent chat transfers. Its rule-based chatbots and FAQ bot remain on the top Unlimited plan, letting a team automate answers to repeat questions and route harder conversations to a human. Some 2026 reviews note that Chaport still lacks the kind of generative AI assist features that newer live chat tools have added, so teams that specifically want AI-drafted replies or AI copilots for agents may find the chatbot layer more limited than competitors.

Key features

• Live chat widget with real-time visitor messaging on unlimited websites
• Multichannel inbox that combines Facebook Messenger, Viber, Telegram, and email in one place
• Auto-invitations that proactively message visitors based on behavior
• Rule-based chatbots and a knowledge base/FAQ bot on the top plan
• Saved replies, pre-chat forms, and detailed reporting on paid plans
• Web, desktop, and mobile apps, plus REST and JavaScript APIs and a Zapier integration

Pricing in 2026

Chaport offers a free plan plus two paid tiers, each priced lower on annual billing than month to month. A 14-day free trial is available on paid plans with no credit card required.

Who should use it

Chaport fits small support teams, agencies, and online stores that want a simple, affordable live chat setup covering their website plus Facebook and Telegram in one inbox. Its free plan works for a solo founder or very small team, while the Pro and Unlimited tiers suit growing teams that need more operators, reporting, and chatbot automation. It is a reasonable fit for businesses on WordPress, Wix, or Squarespace, since Chaport offers plugins for those builders. Teams that split support duty between a desktop dashboard and a phone app also benefit from Chaport’s native mobile and desktop clients, which keep notifications and chat history in sync across devices.

Limitations and alternatives

Chaport’s chatbots are rule-based rather than generative AI, so teams wanting an AI copilot that drafts replies or summarizes conversations may need to look elsewhere or pair it with another tool. The free plan’s 60-day chat history cap can also be a problem for teams that need to reference older conversations for compliance or dispute resolution. It also has a smaller integration ecosystem than larger help desk platforms. Alternatives to compare include Tidio for AI-assisted chat and automation, Crisp for a similar all-in-one inbox with more built-in automation, and Intercom for teams that need a fuller AI-driven support and marketing suite at a higher price.

Frequently asked questions

Does Chaport have a free plan?

Yes, Chaport's free plan includes 2 operator seats, unlimited chats and websites, and 60 days of chat history.

How much does Chaport cost in 2026?

Paid plans run from $29/month for Pro to $99/month for Unlimited when billed annually, with higher month-to-month rates of $39 and $129 respectively.

Does Chaport support Facebook and Telegram messaging?

Yes, the Pro and Unlimited plans combine live chat with Facebook Messenger, Viber, and Telegram in one shared inbox.

Does Chaport use generative AI chatbots?

Chaport's chatbots are rule-based rather than generative AI. Its Unlimited plan includes chatbots and a knowledge base/FAQ bot, but teams wanting AI-drafted replies may need to check the official site for updates or consider another tool.

Information last verified: September 2026.