Dialpad
Dialpad is an AI-powered business phone and contact center platform. See 2026 pricing tiers, its new agentic AI platform, and top alternatives.
About Dialpad
What is Dialpad (2026 update)
Dialpad is an AI-powered business communications platform that covers phone calls, video meetings, messaging, and contact center support in one system. It is split into several products, including Dialpad Connect for the core phone system, Dialpad Support for contact centers, Dialpad Sell for outbound sales teams, and its newer AI Agents offering for automating conversations.
What is new in 2026
Dialpad’s 2026 focus is its Agentic AI platform, expanded at Enterprise Connect 2026 with tools meant to close the gap between piloting an AI use case and running it in production. New capabilities let teams analyze historical conversation data to find customer experience gaps, build no-code AI agents for both voice and digital channels, and get built-in ROI validation and governance before a rollout. Product updates through the year added a high-volume dialer, real-time dashboards, and new filters on AI Scorecards so teams can evaluate calls by duration and direction for more precise coaching. Dialpad also expanded its real-time AI capabilities, including transcription and AI Recaps, to Japanese-language customers.
Key features
- AI-powered call transcription, summaries, and automatic action items (AI Recaps)
- Agentic AI platform for building no-code AI agents across voice and digital channels
- Real-time coaching and AI Scorecards with call filtering by duration and direction
- High-volume dialer and real-time dashboards for outbound sales teams
- Unified system spanning phone, video meetings, messaging, and contact center support
- Admin controls to reassign user license types directly from the Users page
- Multi-language real-time AI support, including an expansion into Japanese
Pricing in 2026
Dialpad’s core Connect phone system starts at $15/user/month billed annually, but many AI features, international calling, and priority support live on higher tiers or as paid add-ons, which is worth factoring into the real monthly cost. Contact center and sales-focused products (Support and Sell) are priced separately and run higher per user.
| Plan | Price | What you get |
|---|---|---|
| Connect Standard | $15/user/month annual ($27 monthly) | Core business phone system with basic AI features |
| Connect Pro | $25/user/month annual ($35 monthly) | Advanced calling features, more integrations |
| Connect Enterprise | Custom (100-user minimum) | Full feature set, custom terms, priority support |
| Support Essentials/Advanced/Premium | $80 / $115 / $150 per user/month | Contact center features with rising levels of AI and analytics |
| Sell Essentials/Advanced/Premium | $39 / $95 / $150 per user/month | Outbound sales dialer, coaching, and analytics tools |
Who should use it
Dialpad fits growing businesses and enterprises that want to replace a traditional phone system with one that bakes in AI transcription, coaching, and summaries by default. The 2026 Agentic AI platform makes it a stronger option for teams that want to build automated voice or chat agents without a dedicated engineering team. Sales and support organizations that need call analytics and coaching alongside the phone system are also a good fit through the separate Sell and Support products. It is less suited to very small teams on a tight budget, since the advertised entry price does not include many of the AI features that are the platform’s main draw.
Limitations and alternatives
The headline price covers only the Connect phone system, and many AI and international calling features require an upgrade or add-on, so the real cost for a fully-featured setup is often higher than the entry price suggests. Enterprise plans also require a 100-user minimum, which rules out smaller companies from that tier. Check the official Dialpad pricing page for the current add-on costs before committing to a plan.
Alternatives worth comparing include RingCentral, which offers a similarly broad unified communications suite, Nextiva, known for bundled customer experience tools, and Aircall, a lighter-weight cloud phone system aimed at sales and support teams.
Frequently asked questions
How much does Dialpad cost per month?
The core Connect phone system starts at $15/user/month billed annually ($27 monthly). Contact center (Support) and sales (Sell) products are priced separately, from $39 to $150 per user/month depending on tier.
Does the advertised Dialpad price include AI features?
Not always. Many AI-powered features, international calling, and priority support are gated behind higher tiers or paid add-ons, so actual cost can run above the headline price.
What is Dialpad's Agentic AI platform?
It is a 2026 platform update that lets teams build no-code AI agents for voice and digital channels, analyze conversation history for experience gaps, and validate ROI before deploying an agent in production.
What are the best Dialpad alternatives?
RingCentral, Nextiva, and Aircall are commonly compared alternatives for business phone systems and unified communications.
Information last verified: September 2026.
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