Level AI

About Level AI

Level AI is an AI-powered contact center intelligence platform designed to surface customer insights and automate workflows. It captures and analyzes every customer interaction, including voice calls, chat, and screen recordings, to provide a comprehensive view of agent performance and customer experience. By leveraging generative AI and natural language processing, the platform automatically scores conversations, identifies sentiment trends, and extracts actionable intelligence from unstructured data. This enables contact centers to move beyond traditional quality assurance, using real-time agent assist and automated analytics to improve first-call resolution and reduce handling times.

For teams evaluating contact center AI tools, Level AI differentiates itself by combining quality assurance, agent performance analytics, and customer intelligence in a single platform. It offers screen recording alongside voice and text analysis, giving managers full visibility into the customer journey. The platform’s focus on automation helps reduce manual QA effort, while its VoC (Voice of Customer) capabilities surface recurring themes and friction points. While exact pricing and feature sets should be confirmed directly, Level AI is positioned as a robust solution for organizations looking to unify customer experience analytics with agent coaching and automation tools.