Otter.ai
Otter.ai in 2026 transcribes meetings free for 300 minutes/month, with Pro at $16.99/month and a new Conversational Knowledge Engine plus MCP support.
About Otter.ai
What is Otter.ai (2026 update)
Otter.ai is an AI meeting assistant in the Chatbot & Virtual Assistant category that joins video calls to provide real-time transcription, automatic summaries, and action items, then stores everything in a searchable meeting library. It is built for individuals and teams who want a written and searchable record of what happened in every meeting without manual note-taking.
What is new in 2026
In April 2026 Otter launched a Conversational Knowledge Engine, a platform that connects conversations across teams and time so what is said in meetings becomes structured, searchable knowledge that can trigger automated actions rather than sitting in a static transcript. Alongside it, Otter added support for the Model Context Protocol (MCP) through an expanded MCP server, rebuilt its AI Chat interface to be private by default with a conversational, Claude- and ChatGPT-style interaction model, and shipped a dedicated Otter for Desktop app. A new “Chat with Meeting” feature lets you prompt the AI about a specific meeting or a group of meetings, and Otter added a two-way, real-time Salesforce integration so meeting content and CRM data can sync automatically.
Key features
- Real-time transcription and automatic summaries for live meetings
- Conversational Knowledge Engine that turns meeting transcripts into structured, searchable, actionable knowledge
- Chat with Meeting, letting you ask questions about one meeting or several at once
- MCP support through an expanded MCP server for connecting Otter into other AI tools and workflows
- Two-way real-time Salesforce integration
- Otter for Desktop app alongside the existing web and mobile experience
- Meeting templates and advanced AI workflows on paid tiers
Pricing in 2026
Otter runs four tiers: a free Basic plan, an individual Pro plan, a team-oriented Business plan, and a custom-priced Enterprise plan. Annual billing lowers the effective monthly price on Pro and Business compared to paying month to month.
| Plan | Price | What you get |
|---|---|---|
| Basic (free) | $0/month | 300 transcription minutes/month, capped at 30 minutes per conversation, 3 lifetime audio/video file imports |
| Pro | $16.99/month ($8.33/month annual) | 1,200 recording minutes/month, 10 monthly file imports, advanced AI workflows, meeting templates |
| Business | $30/month ($19.99/month annual, 5-seat minimum) | No meeting cap, 4-hour per-meeting limit, join 3 concurrent meetings, priority support |
| Enterprise | Custom | SSO, SCIM provisioning, domain capture, custom data retention, Otter API and webhooks, Zoom/Google Meet video replay, HIPAA compliance as a paid add-on |
Who should use it
Otter fits professionals and teams who sit in frequent video meetings and want automatic transcripts, summaries, and action items without hiring a note-taker, and organizations that want meeting content flowing into CRM and knowledge systems through the new Conversational Knowledge Engine and Salesforce integration. Enterprises needing compliance controls like SSO and HIPAA support should plan for the custom Enterprise tier.
Limitations and alternatives
The free Basic plan’s 300 minutes and 30-minute per-conversation cap run out fast for anyone in back-to-back meetings, and the Business plan’s 5-seat minimum makes it a poor fit for very small teams. Some of the newest knowledge-engine and MCP features are enterprise-leaning and may add complexity for users who just want a simple transcript. Real alternatives include Fireflies.ai for a similarly priced meeting assistant with strong CRM integrations, Fathom for a free-forever plan aimed at individual users, and Zoom AI Companion for teams already standardized on Zoom.
Frequently asked questions
How much does Otter.ai cost in 2026?
Otter offers a free Basic plan with 300 minutes/month, Pro at $16.99/month ($8.33/month billed annually) with 1,200 minutes, Business at $30/month ($19.99/month annual, 5-seat minimum) with no meeting cap, and a custom-priced Enterprise plan.
What is Otter's Conversational Knowledge Engine?
Launched in April 2026, it is a platform that connects meeting conversations across teams and time, turning transcripts into structured, searchable knowledge that can drive automated actions instead of sitting as static notes.
Does Otter.ai integrate with Salesforce?
Yes, Otter added a two-way, real-time Salesforce integration in 2026, syncing meeting content with CRM records.
Does Otter.ai have a desktop app?
Yes, Otter launched a dedicated Otter for Desktop app in 2026 alongside its web and mobile apps.
Information last verified: September 2026.
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